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Automate your office more fully and render it more productive. Impact provides unparalleled world-class equipment, support, supplies and service, so your enterprise will operate more efficiently.

Print Management Software

The OneCall remote monitoring system is comprised of powerful, yet easy-to-use software that is designed to monitor, report, and manage fleets of printers, copiers, fax machines, and multi-function peripherals. With a simple download onto your network, the OneCall Collector Agent (OCA) will remotely collect and store all of your printing devices' diagnostic data, helping to diagnose problems before they occur and identify overworked or under-used devices.

Key software features:

Less than 5-minute software installation
Secure data transfers--HIPPA compliant
Automated real-time snapshot of fleet including number of printers, types, meter reads, service alerts, general status of printers
Automated supplies ordering
Reports for usage, errors, toner

The Core Supplies-Toner

Virgin cores only
Guaranteed to equal OEM yield
Computer controlled, precision filling
Highest grade toner in each cartridge
All major components meet rigorous standards
100% warranty against defective parts and damage

Printer Service & Parts

One of the key components of OneCall Printing Solutions is the highly trained and dependable technicians that participate in the National Service Provider Network.

Highest rated HP service provider network in the U.S.
Over 350 authorized service agents across the U.S.
All technicians must meet stringent certification requirements as established by the manufacturer
93.5% first time fix rate across all brands--among the top in the industry
Return visits are kept under .057%
Less than 8-hour response service

Inventory Management

Unused printer supplies in your office is cash not working for you! The software provides real-time data and reporting that makes supplies inventory optimization a reality. The OneCall Program consists of an inventory management strategy that is mutually designed by Impact consultants and each end-user location. The comprehensive program also eliminates supplies obsolescence, saving space and money.

Ongoing Print Management Consulting

True print management must be done by a print management expert. Formal quarterly reviews are conducted to discuss all aspects of your printer fleets ranging from total spending, to printer fleet optimization, to right-sizing opportunities. These quarterly reviews provide the ideal forum to drill down on unnecessary costs and inefficiencies that are common in most print fleet environments.

Trusted Sales Support-Single Point of Contact

Although many support contacts are behind the scenes facilitating each OneCall Print Management Program, you can be assured that one single point of contact will manage and oversee all of your unique print management needs. Each OneCall Program is custom designed to specifically address each end-user environment.

Key Software Views