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Automate your office more fully and render it more productive. Impact provides unparalleled world-class equipment, support, supplies and service, so your enterprise will operate more efficiently.
 

The Service You Deserve,
The Support You Demand

Every Impact technician is factory trained. Every sales consultant has earned CDIA+ certification. No other competitor in the greater Chicago-and-Milwaukee metropolitan area can say the same.

Our commitment to training and education is unmatched in our industry and extends to you and your employees. We don't just sell equipment, software and services, we instruct in their usage and troubleshoot when needed. Our ongoing, internal education program ensures that our people remain current to serve you better.

Furthermore, our technicians are incentive driven, earning bonuses based on uptime, response time and recall ratios, among other variables. The upshot? Greater speed and accuracy.

Real-Time Communication

A friendly member of our support staff answers calls during business hours, not an automated voice.
A technician will respond to each service call within 30 minutes to provide an ETA.
Customers can place service calls and view their service history online.

Superlative Support

Highest first-call completion in our industry
100 percent factory-trained technicians
98 percent uptime guaranteed
95 percent parts availability in every tech's mobile inventory
24/7 emergency service
3-hour, onsite response time thanks to zoned technicians
2-hour, onsite response time in Chicago's Loop Zone
1/2 hour callback policy
Real-time technician dispatch
CDIA+ certification for all consultants
Proprietary project management certification
Automated, online billing
Toll-free supplies ordering

Industry Recognition

Impact is a multiple recipient of the J.D. Power and Associates Award, which certifies us as experts in purveying customer service and satisfaction.

Unmatched Maintenance

We back every product we sell and solution we suggest with a strong commitment to maintenance, which includes parts, labor, supplies, toners and drums.

More than $1 million of replacement parts are in stock at all times.
We provide maintenance solutions for all major manufacturers, including Avaya, Brother, Dell, Epson, HP, Kyocera, Lexmark, Sharp and Xerox.
Using state-of-the-art software, Impact tracks usage in key copiers to lengthen print life.
Impact is the only solutions provider that does not charge for overages, important to know since 20 percent of our competitors' profits can come from unused copies and overage charges.
Impact is also the only company of its kind that will roll over unused copies, allowing customers to use them penalty-free the following year.

Printer Fleet Management

By managing your printer fleet intelligently, you can convert a cost center into a profit hub. Impact has customized fleet management solutions for countless customers. First we study a company's current configuration and its hidden costs. Then we present findings that leverage our expertise and ensure long-term cost cutting. We seek synergies within an existing hardware configuration in order to close gaps and create solutions—solutions that include:

Using embedded tools to manage and deploy hardware more effectively
Creating efficiencies within and among departments
Eliminating the headaches of in-house toner maintenance
Streamlining product operations
Budgeting current and future print costs
Providing complete onsite service and supply plans
Offering the benefit of customized invoicing

Value-Added Services

Strategic Planning: Letting Impact improve your processes.
Creative Consultation: Enhancing your corporate identity and broadening its reach.
Document Assessment: Helping your company increase productivity, performance and profits.
Backfile Conversion: Transforming paper documents into quickly accessible electronic images.
Local Area Network: Including design, installation, support and management.
Digital Office Equipment: Featuring world-tested printers, copiers, faxes, scanners, phone systems and cabling.

CDIA+ Certification

Impact employs more Certified Document Imaging Architects (CDIA+) than anywhere in the Chicago-Milwaukee area. CDIA+ certification is the gold standard in the IT industry, exemplifying leadership and a commitment to continuing education. CDIA+ certification distinguishes a consultant from a typical cold caller, making Impact the leader in document imaging and management. Our systems engineers, in addition, provide the technical expertise necessary to integrate new systems with any existing IT infrastructure.

Our Hardware Partners

Impact provides two types of Service Programs for our customers. Service is performed during normal business hours (8am-5pm, Monday-Friday.) Additional charges will apply for service done outside of normal business hours. Please contact your Sales Consultant for more information.

Inclusive Service Contract
A single monthly payment covers all service calls and parts on any of the equipment that Impact services.

Pay Per Call Service
Each service call is charged $40 for travel and $120 per hour, plus the cost of parts. Payment is collected by the Service Technician at the completion of the visit.