A comprehensive maintenance program for our clients
Impact Networking understands the business challenges that most small to mid-sized businesses face when tasked with managing core business processes and keeping up with continuous technology demands. Most struggle to get past fixing broken systems and fail to reap the benefits of the big picture of their technology infrastructure.
We believe successful companies consider technology an investment rather than an expense. Impact Networking's Managed IT Service provides the knowledge, toolset, and structured resources to help achieve business goals by overcoming the break, fix, and repair loop that hold most businesses back. Our Managed IT service is a fully-managed solution that utilizes a "Best of Breed" Remote Management and Monitoring solution (INC); proven processes and standards; and a group of skilled Certified Consultants and Support staff.
Play it Smart
The Impact CompleteCare program is a customizable set of comprehensive IT management services that turn unpredictable technology expenses into a manageable monthly cost. Impact provides top-class IT services and a sophisticated set of IT management tools currently only available to Fortune 1000 companies. Clients receive all of this, plus a highly skilled team of certified systems specialists focusing on their business goals and obtaining them with the right technology. Our solution allows us to proactively monitor and recognize issues, and eliminate them instantaneously to prevent disaster.
To keep systems running optimally and prevent extended downtime, there must be Proactive Maintenance Process. Our Proactive Maintenance includes operating system updates, third-party patches, security-endpoint software and server and PC cleanup/optimization processes. Impact's CompleteCare program remotely monitors all covered systems for errors and performance lags. Our certified team will repair malfunctions before they affect a business workflow. Our toolset provides a quick connection for remote access, which offers an immediate resource to diagnose, troubleshoot, and correct technology issues. Many problems are detected, diagnosed and resolved in the background without any end user interaction or interruption.
Remote and On-Site Support
When an end user encounters a problem, he or she will be able to contact our Support Desk through email, our toll free number or the installed desktop taskbar icon. An engineer at Impact's Network Operations Center will respond to the inquiry within 30 minutes or less. The engineer will assist the user, or with the user's permission (when necessary), the engineer will take remote control of the machine and resolve the problem directly from our Network Operation Center. In our experience, we have been able to resolve close to 93% of all user issues remotely. In the event that additional support is required beyond remote support, our team will immediately dispatch a certified engineer to provide on-site support.
Highly Skilled Engineers
Through economies of scale, Impact Networking provides businesses with the highest level of skilled technical engineers. Impact's technical engineers are not just encouraged, but pushed, to get the latest technology certifications and stay current with ever-changing industry trends and best practices. With such a large team, Impact is able to provide subject-matter experts when needed in many different environmental configurations, and ensure that systems will support business growth instead of inhibiting it.
The truth is, most IT Service Providers have access to similar tools and services. The difference in IT providers comes down to customer service, standards and execution. Our proactive approach to IT systems management focuses on helping clients use technology to improve business processes. Our highly-skilled engineers use their knowledge and extensive industry experience to ensure technical infrastructure reflects the industry's best practices. This standardization is the major differentiator between Impact and other providers. The use of this standardization ensures 360-degree protection from security threats, disasters, hardware OS and application failures.
Looking Past the Hardware
Part of the CompleteCare program is our vCIO service. We provide decision makers with a complete review of technology strengths and weaknesses to ensure technology aligns with company goals. This evaluation is included in our regularly scheduled Quarterly Business Reviews. Reviews are just one way that Impact ensures the services offered are exactly what is implemented, and that the services surpass expectations.