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Kyocera Mita Copiers Rated Most Reliable by Technicians

EXCERPT FROM THE 2002 OPA COPIER RELIABILITY SURVEY

Download PDF Supplier Support Ratings Table

In the annual copier reliability issue of the Office Products Analyst (OPA), Kyocera Mita was rated highest in overall supplier support ratings. In this issue of the OPA, interviews were conducted with 198 service managers in copier dealerships nationwide. Ratings were compiled using a scale of one to ten with "ten" being the highest possible rating. Out of 20 categories, Kyocera Mita was number one by far in "Supplier Support Ratings" taking an impressive 17 of 20 first place ratings, including such categories as Parts Delivery Time (8.6), Troubleshooter Support (8.7), On-Going Product Reliability (8.6), Service Hotline (8.7) and Help Desk (8.7), to name a few. Furthermore, KMA was received the highest Overall Rating (8.6) ­ significantly higher than the next highest vendor. Our Congratulations go out to KMA for another fine showing in our survey.

The OPA is published monthly by Industry Analysts, Inc., 50 Chestnut Street, Suite 900, Rochester, NY 14604, USA, Phone (585) 232-5320, FAX (585) 454-5760, www.industryanalysts.com. Publisher, Louis E. Slawetsky. This excerpt is for the exclusive use of KMA. The information and opinions in each issue are based on the best information available.. Subscriptions: $195, one-year (US). Pricing for multiple subscriptions available upon request. Reproduction without permission is strictly forbidden and will be subject to prosecution.

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